Privacy Policy

App Name: Soyra Maratha
Developer: Bpointer Technologies Private Limited
Last Updated: 15 November 2025

1. Child Safety & CSAE (Child Sexual Abuse & Exploitation) Policy

Soyra Maratha, operated by Bpointer Technologies Private Limited, maintains a strict zero-tolerance policy toward Child Sexual Abuse & Exploitation (CSAE), including Child Sexual Abuse Material (CSAM).

We explicitly prohibit:

• Creation, possession, or distribution of CSAM
• Sexualization, grooming, or exploitation of minors
• Attempts to contact or solicit individuals under 18
• Uploading or sharing any content involving minors in a sexual context

Any user engaging in such behaviour will face immediate and permanent account termination, and the incident may be reported to law enforcement or relevant child protection authorities.

1.1 Reporting Harmful or Suspicious Content

Users can report harmful or suspicious content:

• Using the “Contact Us” option inside the app
• Via: Profile → Contact Us
• Or by emailing: soyramaratha@gmail.com

Reports related to CSAE/CSAM are handled with highest priority.

1.2 Handling of CSAE Reports

Our safety team will:

1. Immediately review the reported content
2. Remove or restrict access to involved accounts
3. Preserve evidence securely
4. Report confirmed CSAM/CSAE to the appropriate authority
5. Cooperate fully with law enforcement

1.3 Legal Compliance

We comply with:

• Child protection laws
• Mandatory reporting requirements
• Technology platform CSAE reporting standards
• Google Play’s Child Safety Standards

We update our practices regularly to ensure compliance.

2. Data Collection

We collect the following information to provide our matchmaking services:

A. Information You Provide

Registration Data:

• Name, gender, date of birth

• Contact details (email, phone number)

• Marital status, photos

• Education, profession, income

• Family/relative details (for matrimonial matching)

Sensitive Data (Optional):

• Caste, sub-caste, religion

• Government IDs (for verification)

• Health information (disabilities, etc.)

Payment Information:

• Credit/debit cards, UPI (processed via secure gateways)

B. Automatically Collected Data

Usage Data:

• Login times, search history, interactions

• Device information (model, OS version)

• IP address, browser type

SMS Permissions:

• Used only for OTP authentication during payments

C. Third-Party Data

Social Media Logins:

• If you sign in via Facebook/Google, we receive basic profile info (name, email) as per their policies

3. Purpose of Data Collection

We use your information to:

• Create and manage your matrimonial profile

• Suggest compatible matches based on your preferences

• Process payments for premium services

• Improve app functionality through analytics

• Prevent fraud and ensure platform security

• Communicate service updates (opt-out available)

4. Data Sharing & Disclosure

We do not sell your personal data. Limited sharing occurs with:

A. Necessary Third Parties

• Payment processors (Razorpay, PayPal, etc.)

• Cloud service providers (AWS, Google Cloud)

• Analytics tools (Google Firebase)

B. Legal Requirements

We may disclose data if required by law or to:

• Protect user safety

• Prevent fraud

• Comply with legal proceedings

5. Data Retention

• Active accounts: Retained until deletion

• Deleted accounts:

  • Soft-deleted profiles are hidden but may remain in backups for up to 90 days

  • Email soyramaratha@gmail.com for permanent deletion requests

6. User Rights & Choices

You can:

• Edit profile visibility in app settings

• Delete your account (via app or email request)

• Opt out of marketing emails

• Request data access/portability by contacting us

7. Security Measures

• Encryption: All sensitive data transmitted via SSL/TLS

• Access Controls: Strict employee access limitations

• Regular Audits: Security assessments conducted annually

Note: While we implement robust protections, no digital platform can guarantee absolute security.

8. International Data Transfers

Data is stored and processed in India. By using our services, you consent to this transfer.

9. Policy Updates

We’ll notify users of material changes via:

• In-app banners

• Email (if provided)

• Updated “Last Updated” date in this policy

10. Contact Information

For privacy-related requests:

Email: soyramaratha@gmail.com
Phone: +91-9822264003
Address:
Soyra Maratha Wadhuvar Suchak Kendra,
Ahmednagar, Maharashtra – 414001